Last updated: 13 October 2026
BNRThin Slim+ is a food supplement that you consume, so our returns policy is stricter than for other goods. This page sets out what we cover and how to claim.
In short
- Parcel arrived damaged, wrong or incomplete? You are covered by our buyer protection. We replace it or refund you, and you pay nothing.
- Anything else? We review it case by case. The product must be unopened.
- Our guarantee covers quality and safety, not results. Every box we send is guaranteed genuine, sealed and correctly stored. We do not offer a money-back guarantee: we cannot refund a product because you changed your mind after opening it, or because your results were different from what you hoped for. Individual results vary.
Buyer protection: what is covered
Tell us within 7 days of delivery if:
- the parcel or product arrived damaged, crushed, wet or with a broken seal
- you received the wrong item or the wrong quantity
- something is missing from your order
- the product arrived with less than 3 months to its expiry date
- tracking shows “delivered” but you did not receive the parcel
How to claim
- Contact us within 7 days of delivery. Email hello@bnr17.my or message us on WhatsApp (+60 16-628 7672).
- Send us:
- your order number
- a photo of the outer parcel showing the shipping label
- clear photos of the problem (the damage, the wrong item, or what you received)
- an unboxing video, if you have one. It is not required, but it helps us settle your claim faster.
- Keep everything (the product, box and packaging) until we reply. Please do not consume a product that arrived damaged or with a broken seal.
- We reply within 1 business day, Monday to Friday, 10am to 4pm (MYT). We may ask a few questions or for more photos.
- We put it right. Once the claim is approved, you choose a replacement sent at our cost or a refund. If we need the item back, we arrange and pay for the collection.
Other return requests
Bought the wrong pack size, or changed your mind before opening? Contact us within 7 days of delivery and we will review your request. We decide these case by case.
For us to consider it, the product must be:
- unopened, with the box seal intact
- in its original condition, undamaged and not written on
- kept in a cool, dry place, away from direct sunlight
- bought from bnr17.my, with your order number
If we approve a return:
- you pay the cost of sending it back
- we refund you after we receive and check the product
- you may keep any free gift that came with the order
Please do not send anything back before we approve it. We cannot accept parcels that arrive without approval.
What we cannot accept
- Boxes that have been opened or partly used
- Products damaged after delivery, or stored against the directions on the pack
- Requests made after the time limits above
- Products bought from another seller. Please contact the place of purchase.
Exchanges
We sell one product, so exchanges are limited to replacing a damaged or incorrect item, or changing an unopened order to a different pack size. A price difference is charged or refunded.
If the product does not agree with you
Stop taking it and speak to your doctor. Then let us know what happened. Opened products are not eligible for a refund under this policy, but we want to hear from you and will review your case.
Cancelling an order
You can cancel for a full refund any time before your order is dispatched. Orders ship quickly, so contact us as soon as you can. After dispatch, this returns policy applies.
Refunds
Approved refunds go back to your original payment method within 7 working days. Your bank or payment provider may take a few more days to show it.
Your legal rights
Nothing in this policy takes away rights you have under Malaysian law, including the Consumer Protection Act 1999.
Contact us
Email hello@bnr17.my or message us on WhatsApp, Monday to Friday, 10am to 4pm (MYT). See our Contact page.